Approve shifts as soon as you can
Approving and declining workers as soon as possible will give them a much better experience of your company. This gives them more time to prepare and could prevent no-shows and could lead to fewer low-value applications as workers can prioritise applications to sites they really want to work, knowing they’ll get a response from your company.
Make sure they can contact you
Make sure the phone number, email address and company contact details are up to date. These details should always include the site manager’s phone number and email address. All numbers you share should lead to a manned phone on the site or a head office. If the worker has trouble finding the site or accessing the locations, they will need to get a hold of someone who can help them. Add several contact numbers if you can.
Always avoid using generic company contact numbers.
Leave special instructions
- Is the entrance to your site hard to locate?
- Will they need a specific code or key to get in?
- Should the worker bring any specific equipment that you will not supply, like gloves, torches or hi-vis vests?
Removing obstacles for the worker prevents no-shows and will decrease late arrivals for shifts. On the Orka Works platform, there is even a section available to add pictures to make it clear for workers where to arrive. These extra few steps taken to eliminate confusion lead to a far smoother process both for the worker and you, the client.
Arrange a phone call
Once you’ve selected a worker and when you’ve prepared everything for their shift, give them a courtesy call. Introducing yourself and letting them ask any questions reduces the chance of a no-show or late arrival.
Arrange a check-up call or visit during the shift
Especially if the worker is on their own, taking the time to check on them during their first shift could make a huge difference. This also ensures they are engaged during their shift.
What they can expect at clock-out
Always let Orka Workers know if they will be relieved by another worker at the end of their shift or not. Share details of the worker’s name and what they look like.
If you have a really good experience with an Orka Worker, you can reach out to Orka Works to let us know. We’ve seen good feedback create fantastic long-lasting relationships between our employers and workers simply because an employer took the time to give positive feedback.