Orka has been pursuing high levels of accreditation, which means putting ourselves through our paces in terms of quality and compliance. A labour provision accreditation called NCP119 was what initially sparked this change.
Realising how we were lacking compared to more traditional labour-supplying platforms was an eye-opener.
The Orka Product team struggled to find good examples to follow or other solutions to this problem. They had to think outside the box.
“Once we realise it was quite a disruptive manoeuvre, we spoke to the workers, asked what they would want out of a function like this, how they would want it to work and how it could improve their wellbeing,” says Cassie.
From there, the Orka team started redesigning and rethinking holiday pay, focussing on worker well-being, awareness and clarity for the end-user.